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User Agreement



  1. "Seller" hereby refers to Arcade Spare Parts
  2. "Services" hereby refers to the services offered by Arcade Spare Parts
  3. "Website" or "this Website" hereby refers to arcadespareparts.com
  4. "Terms and Conditions" hereby refers to the provisions outlined in this document
  5. "User" hereby refers to a person who makes use of this Website in any way
  6. "Member" hereby refers to a person who has registered their details with this Website
  7. "Customer" hereby refers to a person who orders Product(s) via this Website
  8. "Product(s)" hereby refers to any products listed as shopping items on this Website


Arcadespareparts.com is a Website run by Arcade Spare Parts Limited (Hong Kong). The provision of the Arcade Spare Parts Services and the use of this website are subject to the following Terms and Conditions.

By registering as a User of the Website (whether or not such registration actually results in a purchase or sale or entry into any other contract) you agree that:
  1. you have read and understand these Terms and Conditions; and
  2. you will comply with these Terms and Conditions in your use of the Website and the Services.

We may amend this Agreement at any time by posting the amended terms on our Site. The amended terms will automatically be effective 30 days after they are initially posted on our Site. You (and all other Members) will be bound by the amended terms from that time. This Agreement may not be otherwise amended.


Please review our Privacy Policy which sets out our policy on the use and protection of the personal information provided by you to arcadespareparts.com.

Eligibility for membership

Our services are available only to, and may only be used by, individuals who can form legally binding contracts under their applicable law. Without limiting the foregoing, our services are not available to, and may not be used by, persons under 18 years of age. If you do not qualify, please do not use our services.

When you become a member on arcadespareparts.com, you can use this account across all Highway Group websites. This includes Highway Entertainment, Highway Games, Converters, and Car Converters. Please note that if you visit these sites, you are bound by the Terms and Conditions of that particular Website.

Terms and Conditions of Sales

By placing an order via this Website, the Customer makes an offer to purchase the Product(s). By placing an order, the Customer enters into a binding contract between themselves and Arcade Spare Parts.

By placing an order on this Website, the stock ordered by the Customer will be automatically reserved for them. This stock will be reserved for the Customer for three (3) days. It is the Customers responsibility to make payment for the item during this time. If payment for the order has not been received after this time, the stock will be released and will no longer be exclusively reserved for the Customer.

When making an inquiry about a Product(s), the stock will not be reserved for you. Making an inquiry allows the arcadespareparts.com sales team to contact the Customer to provide further details about the Product(s).

Delivery Address

During the Checkout process, it is the Customers responsibility to ensure that the correct Billing Address and correct Shipping Address are entered. Product(s) will be delivered to the delivery address provided by the Customer, the Seller is not, and shall not be held responsible for any Product(s) not received by the Customer due to incorrect Shipping Address.

Freight Options

It is the Customers responsibility to select the appropriate freight option for their Order during the Checkout process. The Seller shall not be held responsible for any problems arising from the selection of an inappropriate freight option for the Customers particular situation.


It is the Customers responsibility to select the appropriate Insurance option for their Order during the Checkout process. By selecting insurance for shipping, the Customer will be covered for any damage which occurs in transit, loss of goods or non-delivery of Product(s). This cover extends to the full purchase price of the Product(s) purchased.

If Insurance is not selected, the Customer is not covered for any loss of goods, damage in transit and non-delivery of Product(s). The Seller risk of loss of goods, damage in transit, and non-delivery of Product(s) passes to the Customer on the date when the Product(s) is/are dispatched by Seller to the courier. The Seller shall not be responsible for any loss of goods, damage in transit and non-delivery of Product(s) if Insurance is not selected by the Customer.


We currently accept payment in United States Dollars (USD) & Great Britan Pounds (GBP). A variety of payment options are available to customers when placing an order. It is important to note these options and the differences between them. When paying by PayPal a 3.5% transaction fee will be charged to cover the costs involved with PayPal fees. If paying by Credit Card, processing fees may be charged, for example 2.00% surcharge for American Express purchases. Such fees are generally charged to Arcade Spare Parts by the Customers bank or institution used, and we in turn relay this cost back to the Customer. It is the Customers responsibility to be familiar with the fee structure of their particular banking or financial institution.


All Product(s) will not be shipped until payment from the Customer for the Product(s) has cleared. The Seller will under no circumstance ship any Product(s) before payment has cleared. Any dates quoted by Seller for the delivery of Product(s) are estimates only and shall not form part of the contract. The Seller aims to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. The Seller shall be under no liability for any delay or failure to deliver the Product(s) within the estimated delivery time.

Taxes and Other Charges

The Seller will not be responsible for any tariffs, customs restrictions, customs clearance, and other applicable taxes. It is the responsibility of the Customer to pay the charges levied by the authorities and observe the respective regulations of the country in which he or she receives the Product(s). If you are unsure about the import taxes you need to pay, please contact your government custom's authority.


The warranty terms for each Product will appear on the product page for that particular product. Warranty terms vary for the different styles of Product(s) available. If a product becomes faulty within the specified warranty period Arcade Spare Parts will exchange the Product where possible, or refund you the purchase price of the Product. The Seller is not responsible for the freight costs incurred by the Customer when returning a Product(s). A refund will not be granted until the faulty product has been returned by the customer.

The eligibility for refunds on Product(s) is at the sole discretion of the Seller. The Seller reserves the right to refuse to refund the cost of a Product if it is determined that the Customer is ineligible.


No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.


The images related to the Product(s) in this Website may not be identical to the Product(s) as shipped to the Customer. Many images are provided as reference only, and the Seller reserves the right to supply Product(s) which do not correspond precisely to the pictures appearing in this Website, provided that the said Product(s) perform substantially the same function and are deemed similar enough as described in this Website.

Removal of Member

Arcade Spare Parts endeavors (though solely at its own discretion) to remove and deregister Members who do not comply with these Terms and Conditions.


The User acknowledges and accepts that computer and telecommunications systems are not fault-free and may from time to time require periods of downtime (being periods during which the Website and the Services are not available) for the purposes of repair, maintenance and upgrading. Accordingly, Arcade Spare Parts does not guarantee uninterrupted availability of the Website, but it shall make reasonable efforts to minimise any periods when the Website is not available. The User accepts that it shall have no claim for breach of contract or otherwise in respect of any such period of unavailability.

Changes to services and/or website

The User acknowledges and accepts that Arcade Spare Parts may from time to time alter any aspect of the Website or the Services as it thinks fit and without notice to Users. The User accepts that it shall have no claim for breach of contract or otherwise in respect of any such alteration.

Limitation of Liability

Arcade Spare Parts shall have no liability whatsoever to any User or third party in respect of any Product advertised or offered for sale on the Website and the Seller of any such Product shall indemnify Arcade Spare Parts against any such liabilities, costs and expenditure incurred directly or indirectly as a result of any claim by the Buyer or any other User or third party in relation to such Product, or otherwise.

Arcade Spare Parts excludes all warranties in respect of both the creditworthiness of any User, and the authority of any User to enter into a transaction and complete it in compliance with these Terms and Conditions, and any other specific terms and conditions particular to a given transaction.

Arcade Spare Parts shall have no liability whatsoever to any User or third party in respect of any errors or omissions in the provision of the Services nor in respect of any of the contents of the Website, for any indirect or consequential loss, loss of business, revenue, profits, or saving which any User expected to make, or financial loss of any sort.

Arcade Spare Parts expressly excludes all warranties in respect of the accuracy of the contents of the Website. Except as expressly provided in these Terms and Conditions, all warranties, conditions, representations or other terms implied by statute or common law as to the quality of the Services or otherwise are excluded to the fullest extent permitted by law.

User Specific Terms

Password and Security

The User is responsible for maintaining the confidentiality of their User name and User password, and you agree to accept responsibility for all activities that occur under your account or password. The User agrees that it shall immediately notify Arcade Spare Parts of any unauthorised use of its User name or User password.

User Information

The User is required to provide certain information to Arcade Spare Parts for the purposes of registration. To review the ways in which we use and protect your personal information, please view our Privacy Policy.

The User warrants that:
  • such User Information is complete and accurate at the time of being supplied to the relevant party;
  • it will ensure that such User Information is updated as and when necessary, so that it is at all times current, accurate and complete.

User Conduct

The User warrants that in the use of the Website and the Services it shall not:
  • upload, post, transmit, reproduce or distribute or in any way exploit any material or information over which the User does not have proprietary or intellectual property rights, whether such information is derived from the Website, the Services or any other source, except with the express permission of the holder of either the proprietary or intellectual property rights to that material or information;
  • upload, post, transmit, or distribute: any unauthorised or unsolicited advertising, offers for the sale of services or communications (except as may be permitted by the use of the Services);
  • any material or information which contains a computer virus, or other code, files or programs intended to or having for effect to disrupt or otherwise adversely affect the provision of the Services and/or the operation of the Website, or of other Users' computer systems;
  • or any material or information which is in any way unlawful, or which is potentially harmful, threatening, abusive, libellous, pornographic or otherwise obscene, or racially, ethnically or otherwise objectionable;
  • reproduce, copy, sell, resell or otherwise exploit for any commercial purposes any part of the Website or its contents (including but not limited to information accessible through the Website) or the Services

Downloading from the Website

The User accepts and acknowledges that Arcade Spare Parts, its officers, employees, agents, representatives of any sort, and advisers shall not in any way be liable for any damages, loss, costs or expenses arising directly or indirectly from the User's downloading of information and materials from the Website, and its reliance or use of such information and materials for any purpose.

Third Party Links

The Website and the Services may in some cases provide Users with links to the websites or services of third parties. The User acknowledges and accepts that Arcade Spare Parts is not, and shall not be held responsible for any damage, loss, costs or expenses arising from the use of such websites, or products or services available through such websites.


Arcade Spare Parts reserves the right to terminate forthwith, or to refuse to permit, the use of the Website or of the Services by any party, at any time and at Arcade Spare Parts sole and absolute discretion. The User shall have the right to terminate its use of the Website and the Services, and its registration as a User, at any time upon one month's notice to Arcade Spare Parts.


Any notice to be given pursuant to these Terms and Conditions shall be given:
To Arcade Spare Parts:
The Manager
Flat 17E, Skyline Tower, 14-18 Tong Mi Road, Mongkok, Hong Kong